Velds Privacy Policy

This Privacy Policy aims to clarify VELDS' commitment to ensuring the protection of personal data belonging to its customers, users, partners, and service providers.

From a perspective of public communication and the protection of fundamental rights to freedom, privacy, and personal development—principles that guide the company’s actions—VELDS seeks to provide a clear explanation of when, why, and how it collects and uses the personal data of the individuals mentioned above, to comply with applicable laws. 
For this reason, we recommend that you carefully read this Privacy and Data Protection Policy. By clicking below, you confirm that you have read and agree to the terms and conditions of the Privacy Policy, expressly granting your free, unequivocal, and informed consent to the terms outlined herein. You authorize the collection, processing, storage, and sharing of the personal data mentioned in this document for the specified purposes.

By providing your data to VELDS and selecting the option "I have read and accept the Privacy Policy," you explicitly declare that you are at least 18 years old and accept the content of this Policy.
If you are under 18 years old, please do not provide us with your personal data.
If you do not agree with our Privacy Policy, please do not browse the website or provide your personal data to our company.
VELDS is not responsible for the accuracy, truthfulness, or timeliness of the information provided by data subjects. It is the responsibility of the individuals to provide accurate information and update it when necessary.
Internally, data is accessed only by professionals duly authorized by VELDS, including executives, employees, service providers, and partners.

VELDS adheres to the principles of lawfulness, purpose, adequacy, proportionality, necessity, free access, data quality, transparency, security, prevention, non-discrimination, accountability, subsidiarity, and storage limitation. Additionally, VELDS commits to confidentiality and privacy preservation in accordance with this Privacy and Personal Data Processing Policy.
You must ensure that you fully understand the company's practices regarding the collection and use of your personal information. If you have any questions or concerns about this policy, you should contact VELDS via email at support@velds.us.

For the purposes of this Privacy Policy, it is important that you understand the following definitions:
I. Data Subject – You are the owner of your personal data.
II. Personal Data – Any and all information that identifies or can lead to the identification of a data subject, such as full name, state-issued IDs, and address.
III. Data Processing – Any operation performed on personal data, including production, receipt, classification, use, access, reproduction, transmission, storage, deletion, evaluation or control of information, modification, communication, transfer, etc.
Our goal is to collect and process the minimum amount of personal data necessary, and we intend to handle only the data required to fulfill the purposes described in this policy.
1. In what situations do we process your personal data?
Your personal data may be collected and processed by VELDS in the following situations:
I. If you contact us through the Website, social media interaction tools, or customer service channels.
II. If you purchase products or services directly from us.
III. If you respond to one of our marketing campaigns or channels (for example, by filling out a form at events or providing your data online on one of our websites or home pages) and choose to receive marketing materials from VELDS.
IV. If your data is provided to us by our commercial partners or other third parties, as long as legal requirements are met. This may occur, for example, if you have given your consent or if you have been informed of your right to object but have not opposed the transfer of your data to VELDS for customer assistance, supplier recognition (allowing us to identify you if you contact us), or written communication.
V. When you provide us with device data, including identification numbers.
VI. When you provide your data for any type of contact or interaction with our customer service, whether by phone, in person, through proposals, documents, or the form available on this website.
VII. When we have a legal basis and legitimate interest, we may collect information directly from certain companies, such as credit assessment/control agencies.
VIII. If you participate in a survey or selection process.
IX. Through contracts signed with our company as a service provider, employee, partner, client, or other related roles.

2. What personal data may be processed?
As mentioned, VELDS aims to process the least amount of personal data necessary. Therefore, we limit data collection to what is essential for serving our customers, suppliers, or users. Depending on the purpose, we may process the following data:
I. Contact information: Name, address, phone number, and email address.
II. Contract witness data: Name and address.
III. Data for issuing purchase orders for products and services, receipts, and/or invoices for product and service acquisitions: Name, address, phone number, email address, and marital status.
IV. Data required for completing registration forms as per legal requirements or for correctly identifying the customer, supplier, or user when contacting our customer service.
V. Data collected from access logs and records on our websites, such as IP (Internet Protocol), access dates, and times.
VI. Information about how you use the website, including whether you opened or forwarded our messages.
VII. Transaction and interaction data: Information about product or service purchases and interactions with customer support.

3. For what purposes do we process your personal data
VELDS collects your personal data when you access this website and through other means covered by this Privacy Policy. Your data may be processed for the following purposes:
I. Fulfillment of contractual obligations related to the offering, sale, and maintenance of equipment and software
II. Processing of personal data from customers, suppliers, and users for the sale, maintenance of equipment and software, and training courses. These data may be obtained directly by VELDS or shared or transferred by commercial partners, provided all legal requirements are met. The purpose of this processing is to ensure proper contract fulfillment and or address customer or user requests, such as contractual warranties, inquiries, complaints, and other related matters
III. Marketing actions, promotional communications, and market research. If you have given your consent for additional use of your data, they may be used in accordance with the consent statement. This includes the processing of data for promotional and marketing actions such as product and service offers and material distribution, individual customer profiling, and or market research not related to contracts and or services. You acknowledge and agree that we may transfer or share these data with our commercial partners and support services while respecting their intended purpose
IV. Compliance with legal or regulatory obligations applicable to VELDS, as well as the regular exercise of rights in judicial, administrative, or arbitration proceedings. VELDS is subject to multiple legal obligations and may process your personal data as necessary to comply with these obligations or to provide them to authorities upon request
V. Credit evaluation, fraud prevention, and enforcement of product and service terms and conditions in the interest of VELDS. To fulfill obligations arising from services and contracts signed by customers and users, including the processing of financial transactions, we will process your data to protect credit, assess risks, and comply with legal and regulatory obligations.

4. With whom can we share your data
By accepting this Privacy Policy, you acknowledge and agree that in some cases, after careful verification, VELDS may transfer your data to partner companies. From that moment, these companies will become responsible for processing your personal data, maintaining strict and appropriate security standards.
The services provided by partners primarily include:
I. platform management;
II. sales invoices;
III. accounting and payroll processing for employees;
IV. recruitment services and job postings;
V. information technology services;
VI. marketing actions or services essential to fulfilling a service or product request;
VII. suppliers, including technology services, cloud storage, and others necessary to meet the legitimate interests of VELDS.
Exceptionally, VELDS may share personal data in other cases such as:
I. sale, merger, incorporation, or acquisition of a business or asset;
II. responding to a subpoena or court order, legal process, or regulatory authorities;
III. suspicion of potentially criminal or fraudulent conduct;
IV. legitimate interests of VELDS, with prior anonymization;
V. other exceptional situations, with the prior consent of the data subject.
The sharing of data with third-party entities may occur for the purposes described in this Privacy Policy, including service provision, the offer and commercialization of products and services, product and service improvements, and meeting customer, supplier, and user expectations.
By accepting this policy, you agree to this data processing.
The personal data collected will be stored in a file, repository, backup, or similar system.
We always instruct third parties with whom we share data to adopt the best security and confidentiality practices for personal data, in compliance with legal requirements.
If third-party companies process any data collected by VELDS, they must comply with the conditions set forth here, VELDS’ Information Security standards, and any additional policies and procedures.

5. How long do we store your personal data
We will store your data only for the period strictly necessary for the respective processing purposes or for the legal period, when applicable.
Personal data processed for marketing actions, promotional communications, and market research will be retained indefinitely from the time your consent is obtained. However, we respect your right to revoke consent for such processing at any time.

PERSONAL DATA STORAGE PERIOD LEGAL BASIS